Terms & Conditions:

The words we, us, our, and Everything Scales mentioned below refer to Everything Scales LLC. The words you, your, and their mentioned below refer to the customer(s).

Everything Scales is not responsible for any actions, damages, or injuries caused by any of our animals or products. This includes, but is not limited to, any cuts, scratches, bites, stings, etc.

You are responsible for knowing your federal, state, city, and local laws and how they pertain to your ownership of any animal or product purchased. All turtles and tortoises less than 4 inches are offered for scientific, educational, and/or exhibition purposes only, they are not offered for use as pets. You agree to nullify Everything Scales LLC of any legal liability and/or responsibility in relation to the animal(s) or product(s) purchased. Be informed of any laws which pertain to your ownership of any animal and/or product prior to making a purchase.

Pictures are used to show representations of the animals, products, and/or morphs being offered for sale. Please note that there are individual variations throughout each species and, unless stated, you may not receive the exact individual pictured. All pictures and content displayed are owned, and may only be used, by Everything Scales LLC and authorized users/individuals. Unauthorized use of any pictures or content will result in legal action.

Unless otherwise stated, all animals available for sale are captive bred. Though our best efforts are made, the sex/gender of any animal purchased is not 100% guaranteed.

We retain the right to refuse any sales for any reason we see adequate. For example, if the customer is incapable of properly caring for an animal or is rude/unprofessional with any of our staff/employees.

Return Policy:

All sales are final, there are no returns or exchanges. Refunds are subject to a 10% restocking fee. In the event that a customer cancels their order after purchasing, they have a store credit valued at the amount of the animal(s)/product(s) purchased that is valid for a period of 2 weeks after the order cancellation date. Any PayPal and/or transaction fees charged at the time of purchase are not eligible for credit.

In some instances, we may issue the customer an exchange if we believe that doing so is adequate in the situation that is present. In the event of an exchange, the customer must fully cover the cost of shipping for the animal(s) being shipped. The possibility of an exchange, as well as the action we see best suitable for the situation will be discussed with the customer.

Reservations and Payment Plans:

All customers are served on a first come, first serve basis. In the event that a customer would like to reserve any animal(s) they must choose one of the following reservation methods listed below:

1.      The customer may pay in full for the animal(s) and shipping (if shipping is required) and will have their animal(s) shipped out to them as soon as a possible shipping day is present.

2.      The customer may pay in full for the animal(s) to place their reservation and then pay in full for shipping (if shipping is required) at a later time prior to having their animal(s) shipped. The customer’s animal(s) will then be shipped out to them as soon as a possible shipping day is present.

In the event that a customer would like to receive their animal prior to paying in full, they will be sent a custom invoice and can pay using one of KLARNA’s payment plans. This will allow the customer to receive their animal first and then pay it off over time.

Shipping:

We ship all animals through FedEx Priority Overnight Shipping. All live shipments are to be shipped on Tuesday and/or Wednesday only. Once an order is placed the customer will receive a tracking number as soon as their shipping label has been created. Unless the customer pays through KLARNA, no animals or products are to be shipped out until full payment is confirmed.

We highly recommend having all live animals shipped and held for pickup at your nearest FedEx Ship Center, especially if temperatures are forecasted to fall below 38 degrees Fahrenheit or above 90 degrees Fahrenheit. We will NOT ship any live animals if the temperatures anywhere along the shipping route are forecasted to go below 30 degrees Fahrenheit or if temperatures are forecasted to fall below 35 degrees Fahrenheit and there is a chance of precipitation anywhere along the shipping route. Likewise, we will not ship if the temperatures anywhere along the shipping route are forecasted to rise above 99 degrees Fahrenheit. Everything Scales reserves the right to hold off on shipping if we see that doing so will put any animal’s lives at risk. This includes, but is not limited to, any events such as national holidays, weather events, etc.

Every year, there are two HOLIDAY NO-SHIP PERIODS for any live animal shipments. The first NO-SHIP PERIOD starts on the Thursday before Thanksgiving week and ends on the Monday after Thanksgiving (CYBER MONDAY). The second HOLIDAY NO-SHIP PERIOD starts on the second Thursday of December and ends on the first Friday of January the following year. Since these two periods come with an increased risk of delays, we will NOT be shipping any live animals during those times, so please plan accordingly.

Live Arrival Guarantee:

Every purchase comes with a healthy, 100% live arrival guarantee. In order to enforce our live arrival guarantee, we include on-time, live arrival shipping insurance on all live animal shipments. In the event of a DOA, it must be reported within 1 hour of package arrival. The customer MUST send clear and visible pictures/videos to everythingscales@gmail.com in order to be refunded with the value of the animal(s) purchased. Shipping will not be refunded. Animals and/or products cannot be refunded if the Live Arrival Guarantee was voided or nullified under the terms and conditions stated below:

Live Arrival Guarantee Will be Nullified If:

1. Customer requests that order is to be shipped out on any day other than Tuesday or Wednesday, or when temperatures fall below 38°F or above 90°F anywhere along the shipping route.

2. There is an issue with your shipment and a claim is not made within one hour of shipment arrival.

3. Customer denies adding insurance to their shipment or goes against any of our recommendations.

4. Shipment is lost, stolen, delayed, or forwarded to another address.